This is the Support section for buying and selling in the Stamp Collectors Stamp Shop part of our website. If you have general stamp collecting or stamp value questions please visit the Collectors Community.
On Stamp Collectors, sellers are responsible for their own listings, shipping, and refund procedures. If you need to request a return or refund, you should start by contacting the seller directly.
How to contact the seller
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Log into your account and go to the Orders section of your Dashboard.
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Locate the order you’re concerned about.
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Click on the Contact Seller button next to the order.
Additional details
If the item you receive is significantly different from the description, the seller must accept the return in accordance with PayPal’s terms and conditions.
If you and the seller cannot reach a resolution, you may file a claim with PayPal. Through PayPal Buyer Protection, eligible purchases and shipping costs are covered. To initiate a claim, go to the transaction details in PayPal and view “Submit A Claim” section on the page.
